Veteran healthcare IT expert will provide the vision and leadership required to consolidate the delivery of services and achieve a best-in-class customer experience for the organization’s clients
BATON ROUGE, La. – eQHealth Solutions, a leader in population health management for commercial and government entities, today announced that local Gonzales resident Randy P. Bordelon has been named the company’s first-ever vice president of Enterprise Management Services. His first assignment in that role will be to oversee the summer, 2019 launch of eQHealth Solutions’ new Enterprise Management Services department, which will consolidate and centralize multiple functional areas into a single entity focused on delivering best-in-class customer service for the organization’s clients.
A healthcare IT (HIT) and project management veteran with nearly 20 years of total industry experience, Bordelon will provide the vision and leadership needed to support the company’s operations as it seeks to further enhance its already outstanding metrics around service level agreements and key performance indicators. Bordelon will also be charged with developing a cross-training program that enables the company to continue to support volume shifts and emergency management effectively as it continues to grow.
“eQHealth Solutions’ customer service capabilities have developed organically over time based on client needs,” said Mayur Yermaneni, Chief Strategy and Growth Officer at eQHealth Solutions. “But as we looked to the future, we recognized that there was a need to consolidate those functions in a single department to create greater efficiencies and standardize our processes across all contracts. That meant we would have to find someone with the knowledge, experience and expertise to direct that department. Randy Bordelon has proven himself an outstanding leader in multiple areas within the company, so we are delighted to see him take on this critical position and join the executive team.”
Over the past 10 years Bordelon has served in several capacities at eQHealth Solutions. Most recently he was director of client program operations where he was responsible for building client satisfaction through the formulation, development, implementation and delivery of company products and services for its government and commercial client base. This area will continue to report to him in his new role. Before that promotion, he was a program manager, overseeing the company’s awarded federal grant to provide HIT consulting services. Bordelon joined the company in 2009 as an IT project manager.
Prior to coming to eQHealth Solutions, Bordelon was an information systems (IS) project manager at Franciscan Missionaries of Our Lady Health System, where he received his first exposure to HIT. He began his career as a business systems analyst at The Shaw Group, which was acquired by Chicago Building & Iron (CB&I).
“I am very excited to take on this new challenge,” Bordelon said. “Population health management is an incredibly important, incredibly dynamic field. When done correctly, you can improve the lives of millions of people while helping to rein in the skyrocketing cost of healthcare. Our clients are on the front lines of that effort, which makes it critical for us to ensure we are delivering the level of performance they require. I’m looking forward to helping eQHealth Solutions centralize this vital area so we can continue to deliver an unparalleled client experience.”
Bordelon is a graduate of Louisiana State University, where he earned a bachelor’s of science in information systems and decision sciences, with a concentration in management information systems. He is also a certified project management professional (PMP) and certified healthcare technology specialist – implementation manager (CHTS-IM).
About eQHealth Solutions
Founded in 1986, eQHealth Solutions is a population health management and technology solutions company that touches millions of lives annually throughout the nation. Our high-tech and high-touch models include innovative technology solutions and care coordination services and focus on outcomes and optimization of provider and payer networks. eQHealth serves a variety of entities including federal, state and commercial clients. www.eqhs.org